Assistance
VM VISION HARDWARE E SOFTWARE ASSISTANCE
Even for RFID technology, those who choose VM Vision are guaranteed One-to-One assistance, with a programmer capable of solving any problem in real time, on site or remotely.
VM Vision works exclusively with programmer analysts, and this is one of the strengths of the software house, because each Customer has as their sole point of contact the technician who takes charge of the project and follows it from the preliminary phases to its completion.
In addition, each programmer regularly works at the Customer’s production site, in close contact with the company’s IT Manager and with the technicians who manage the Company’s systems.
In this way, while remaining an external consultant, when required he becomes the company contact person in relations, for example, with hardware manufacturers and software houses that already operate at the Customer’s premises.
To all this VM Vision adds:
- Owned PLCs internally programmed
- Hardware selection consultancy
- Management of the relationship with hardware manufacturers
- Drafting of specifications and documentation for negotiations with hardware manufacturers
- Management of the relationship with the Customer’s or machine manufacturers electricians
- Modernization and/or software installation interventions on obsolete machines
- remote after-sales support on hardware
- Pre- and post-sales assistance on the choice and procurement of consumables
